Shipping to the U.K, E.U, International & Returns

UK Orders:
- Standard Shipping: Free for orders over £50, £3.99 for orders under £50.
- Express Shipping: £5.99 for all orders.
- Estimated Delivery: Standard shipping takes 2-5 business days, while express shipping takes 1-2 business days.
- Local Pickup: You can collect your order in person at our Newhaven, South East England location. Please contact us to schedule a pickup time.
- Use Your Own Courier: If you prefer to use your own courier, please provide us with the necessary shipping information.

E.U Orders:

The U.K. is no longer part of the E.U., and European customers will be charged import duties and taxes by their respective countries for importing goods.  Please check with your country to see what rate they charge, as it can vary from one country to the next.  We remove the VAT tax here in the UK, but it will be added back when it reaches the destination country.  These are NOT charges levied by SFXC.

International Orders:
- Shipping Rates: Shipping rates for international orders are calculated based on parcel dimensions and delivery location. Please contact us for a shipping quote.
- Shipping Carriers: We use Parcelforce for standard international shipping and DHL Express for express international shipping.
- Estimated Delivery: Standard shipping takes 7-14 business days, while express shipping takes 3-5 business days.
- Duties and Taxes: International orders are shipped Duties Unpaid (DDU). Customers are responsible for any import duties, customs taxes, or other fees imposed by their local customs authority upon delivery.
- Tracking: You will receive a tracking number via email once your order has shipped. This will allow you to track the progress of your delivery.

Returns:
- Return Window: Items must be returned within 15 days of the order date.
- Return Conditions: Items must be returned in their original condition, unused, and with all tags attached.
- Return Shipping: Return shipping costs are the responsibility of the customer, unless the item is defective or damaged.
- Refunds: Refunds will be processed within 5 business days of receiving the returned item and will be issued to the original payment method.

Exchanges:
- Exchange Policy: If you would like to exchange an item for a different size or color, please contact us within 30 days of the order date.
- Exchange Shipping: Exchange shipping costs are the responsibility of the customer.

Please note:
- Custom Orders: Orders for more than 1kg of ink, 10+ sheets, or custom colors are considered custom orders and may have additional processing times.
- Sale Items: Sale items are final and cannot be returned or exchanged.
- Customs Delays: International shipments may experience delays due to customs inspections.
- Business Hours: Our business hours are Monday-Friday, 9 AM to 5 PM GMT, excluding public holidays and festive periods.

If you have any questions about our shipping and returns policy, please contact us.